About WTGP
At the World Technician Grand Prix (WTGP), Yamaha Motor unites the finest YTA-certified technicians in a global showdown of skill and service, driving the pursuit of excellence in every customer experience.
Delivering true peace of mind
to customers around the world.
WTGP is Yamaha Motor’s ultimate competition to determine
the world’s top technician.
WTGP stands at the pinnacle of Yamaha Motor’s technician training program, YTA (Yamaha Motor Technical Academy). Only the best—those who have triumphed in rigorous national competitions—are selected from over 35,700 certified YTA technicians to compete. Participants are judged not only on advanced technical skills in engines and electronics, but also on their ability to understand customer concerns and deliver reassurance through meaningful communication. WTGP is a summit where the essence of Yamaha Motor’s service philosophy is put to the test.
The technicians around the world who continue to uphold Yamaha's renowned quality.
Technicians are the backbone of Yamaha Motor’s promise of safety, satisfaction, and peace of mind. Without these technicians, Yamaha Motor’s high-performance products could not reach their full potential. WTGP is a tribute to these professionals, showcasing their value to the world in a tangible and inspiring way.
Competitions
Technical expertise meets customer service—two arenas, one competition.
WTGP challenges technicians to demonstrate their all-around capabilities across two major categories. The first is Fault Diagnosis—identifying hidden issues and performing repairs within a limited timeframe. The second is Customer Relations—listening with empathy, clearly explaining the situation and repairs, and creating a reassuring experience for the customer. Only those who excel in both skill and character can shine on this stage—true technicians in every sense.
Technical Skills
Using vehicles with pre-set faults, technicians compete in diagnosing, repairing, inspecting, and completing the full maintenance process. This tests not only their refined skills but also their composure under pressure—can they complete every step accurately within the time limit?
Judgment Points
-
1
Safe and precise execution
Efficiency and smooth workflow -
2
Quick and accurate fault identification
Using the Yamaha Diagnostic Tool (YDT) to assess the motorcycle - 3 Consideration for customers and motorcycles
Scoring Criteria
High scores are awarded for following procedures safely and efficiently within the time limit. Accuracy in diagnosis, calm demeanor, and consistent work quality are all key to earning top marks.
Customer Relations
Customer satisfaction isn’t built on technical skill alone. Clear, thoughtful communication and the ability to deliver an experience that goes beyond expectations are key. This competition calls for hospitality-driven service—the very foundation of Yamaha Motor’s “One to One Service.”
Judgment Points
- 1Clarity and simplicity in explanations
- 2 Relevant and helpful service recommendations
- 3 Comprehensive understanding of maintenance and parts
- 4Professional etiquette and manners
Scoring Criteria
High marks are given for clear, easy-to-understand explanations that help customers feel reassured. Tailored advice, accurate knowledge, and respectful demeanor all contribute to a strong performance.
Mission
Technicians united by shared purpose, beyond borders.
WTGP brings together Yamaha Motor technicians from across the globe. It’s not just a competition—it’s a rare moment where technicians exchange skills and values, bonded by a common drive to deliver better service. What’s born on this stage isn’t just rankings. It’s the memories of challenge, the spirit of mutual learning, and friendships that transcend national boundaries. WTGP is also a global forum that expands the horizons of every technician who participates.
One to One Service
Yamaha Motor’s core service philosophy: “One to One Service.”
It’s about sincerely engaging with each customer and building a relationship rooted in trust.
Technicians embody this philosophy every day in their work.
WTGP is held in deep respect for these professionals and their dedication.
Protecting the peace of mind of each individual customer—
That consistent care is what carries Yamaha Motor’s quality across the world.
Honor the technicians. Celebrate their pride.
WTGP is the mark of those who have mastered “One to One Service.”
