Apa itu World Technician Grand Prix ?
World Technician Grand Prix adalah sebuah kontes bertaraf internasional di mana para teknisi Yamaha menggunakan keterampilan yang mereka miliki untuk bersaing dengan teknisi lain.
Program pelatihan teknisi berdasarkan standar global Yamaha dan disediakan oleh Yamaha Technical Academy (YTA) telah menjangkau luas ke seluruh dunia, dan tahap kualifikasi World Technician Grand Prix diadakan dalam skala global sebagai bukti atas keberhasilan pelatihan YTA . Para teknisi terbaik yang telah berhasil melewati tahap kualifikasi kemudian bersaing satu sama lain di World Technician Grand Prix.
Keinginan Yamaha Motors tidak hanya menggunakan WTGP untuk menunjukkan motivasi yang tinggi dan meningkatkan keterampilan teknisi di sepeda motor, tetapi juga untuk meningkatkan kepuasan pelanggan dengan terus melatih para teknisi mahir agar mampu merawat sepeda motor Yamaha, dan untuk memastikan sebanyak mungkin orang memahami pentingnya layanan purnajual sehingga berkontribusi pada revitalisasi seluruh industri sepeda motor dan meningkatkan status teknisi sepeda motor.
Filosofi Pelayanan Yamaha
“One to One Service”
Kami menciptakan hubungan ynag baik dengan setiap pelanggan.
Tujuan dari Yamaha Technical Academy (YTA) adalah untuk "memastikan gerai penjualan Yamaha di seluruh dunia menyediakan tingkat layanan berkualitas tinggi yang seragam" berdasarkan prinsip bahwa itu adalah hal yang biasa pada pelayanan Yamaha di seluruh dunia, dan sudah memberikan program pelatihan bagi teknisi sesuai standar global Yamaha sejak tahun 2001.
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/yta.png)
Selain "keterampilan perawatan yang unggul", teknisi Yamaha juga belajar tentang bagaimana memberikan "penjelasan yang mudah dimengerti" dan "pelayanan yang mengesankan bagi pelanggan" dan sekitar 34.000 teknisi dari seluruh dunia telah mendapatkan predikat sebagai Teknisi YTA Tersertifikat.
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/service02.png)
Keterampilan Perawatan yang Sangat baik
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/service03.png)
Penjelasan yang Mudah Dipahami
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/service01.png)
Pelayanan yang mengesankan bagi pelanggan.
Emblem WTGP
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/img_emblem01.png)
Peralatan kerja, piston dan connecting rod yang dilukiskan pada lambang WTGP menggambarkan keterampilan tingkat tinggi teknisi Yamaha, dan karangan bunga laurel mengungkapkan tekad dan kebanggaan yang melekat dalam meraih kehormatan.
Seragam WTGP
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/img_uniform01.jpg)
Seragam berwarna merah cerah yang dihiasi dengan emblem WTGP melambangkan kebanggaan dan semangat dalam meraih kemenangan, dan hanya kontestan WTGP yang diizinkan untuk memakainya.
Kompetisi WTGP 2018 melibatkan dua macam kompetisi untuk menentukan teknisi sepeda motor terbaik di dunia.
01
Ketrampilan Teknik
Technical skills
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/top/icon_reviewpoint01.png)
Poin Penilaian
(1) Kerja yang aman dan akuratEfisiensi dan ketangkasan
(2) Diagnosis kerusakan dengan cepat dan akurat
Yamaha Diagnostic Tools (YDT) terpasang pada motor untuk diagnosis
(3) Kepedulian terhadap pelanggan dan sepeda motor
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/img_competition01.jpg)
02
Hubungan Pelanggan
Customer relations
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/top/icon_reviewpoint02.png)
Poin Penilaian
(1) Penjelasan yang mudah dipahami(2) Saran Perawatan yang tepat
(3) Pengetahuan yang memadai tentang perawatan dan komponen
(4) Etika dan sikap
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/about/img_competition02.jpg)
Kontestan
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_australia_DarrenStout.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/australia.png)
Australia
Darren Stout
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_brazil_JeffersonCaetanodeArante.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/brazil.png)
Brazil
Jefferson Caetano de Arantes
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_canada_Brett_TR_Hart.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/canada.png)
Canada
Brett TR Hart
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_china_HouJunWei.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/china.png)
China
Hou Jun Wei
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_colunbia_JonathanAlexanderSierraPalacio.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/columbia.png)
Colombia
Jonathan Alexander Sierra Palacio
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_finland_VilleSundberg.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/finland.png)
Finland
Ville Sundberg
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_france_AdrienCousin.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/france.png)
France
Adrien Cousin
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_india_Saurabh-Kushwaha.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/india.png)
India
Saurabh Kushwaha
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_india_SekhTazim.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/india.png)
India
Sekh Tazim
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_indonesia_ArdhiSulistyoHaryoPrakoso.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/indonesia.png)
Indonesia
Ardhi Sulistyo Haryo Prakoso
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_japan_Iguchi.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/top/img_flag01.jpg)
Japan
Tomoshige Iguchi
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_malaysia.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/malaysia.png)
Malaysia
Lim Chee Cian
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_mexico_DanteCabreraSanchez.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/mexico.png)
Mexico
Dante Cabrera Sánchez
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_netherlands_AlanSimmonds.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/netherlands.png)
Netherlands
Alan Simmonds
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_philippines_AllanReyCastilloSilverio.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/philippines.png)
Philippines
Allan Rey Castillo Silverio
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_lussia_Ivan.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/russia.png)
Russia
Ivan Pozdeev
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_taiwan_WuChangWei.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/taiwan.png)
Taiwan
Wu Chang Wei
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_thailand_MrKhanongLuecha.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/thailand.png)
Thailand
Khanong Luecha
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_us_JeremyTalley.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/usa.png)
USA
Jeremy Leigh Talley
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_vietnam_DangQuangVinh.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/vietnam.png)
Vietnam
Dang Quang Vinh
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/player/tech_vietnam_DinhKhacQuy.jpg)
![](/business/mc/customer-support/wtgp/history/wtgp2018id/assets/img/report/flag/vietnam.png)
Vietnam
Dinh Khac Quy
dalam tahap kualifikasi
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