What motivated you to challenge the WTGP at the time?
What effort did you make to win the prize?
Were there any effects in your job after you win the prize at the WTGP? Please introduce us the episode of the positive effects to your professional attitude and others.
Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
When do you find your job rewarding.
What do you want to challenge or be passionately at work from here on?
Please give a message for the 2016 WTGP participants to cheer them up.
Asep Sumpena Suryaningrat
Dealer: JG Motor Bandung Country: Indonesia
Q1What motivated you to challenge the WTGP at the time?
Of course, my motivation is to become the world champion like my previous colleague, Dewa Putu. But my greatest motivation is that I want to make myself, my family, and the company, mainly YIMM, feel proud of what I will achieve in Japan: a prestigious achievement, an achievement that is the dream of tens of thousands of Yamaha technicians throughout Indonesia, an achievement that can be achieved only once in a lifetime, being a champion among technicians worldwide.
Q2What effort did you make to win the prize?
For this question, I have drawn on the efforts of the great people on the Yamaha Indonesia education team, both the DDS II and YIMM education teams. Efforts by the instructors to provide knowledge and motivation play a very important role. All the knowledge they gave me, I apply to my work. The skills in this contest are those of my daily work, so I make the effort to focus and concentrate, and prepare myself mentally. I took effort into daily work since the needed skill in the daily work has same meaning in the contest, in addition to this, I trained in terms of my mental. For it, I spent my private time to get strong mental with confidence through lots of study time.
Q3Were there any effects in your job after you win the prize at the WTGP? Please introduce us the episode of the positive effects to your professional attitude and others.
The positive effect of this WTGP event is to open my mind about the meaning of my work in its totality. When I look at all the WTGP participants, I see people who love their work, whatever their age, and so became Yamaha technicians. And now I apply myself to wholeheartedly trying to serve customers, and working all-out to gain customer satisfaction. In addition the gifts of materials and awards given, because of this achievement, I was promoted. I am now able to contribute more to the company and to Yamaha itself.
Q4Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
I think that Yamaha programs like FAST PIT, KSG PIT and SKY have contributed to bringing satisfaction to the customer. I now provide better service with a greater sense of hospitality and a better attitude towards the customer. I also direct all the members of my service team to do the same thing. I also undertook the BLAST SMS, DIRECT MAIL and FREE CHECK programs when I was on the marketing team. Each division sharing its data base will also create opportunities to provide better service and bring satisfaction to customers.
Q5When do you find your job rewarding.
I have found rewards on the job since I started followed the ITGP from the beginning. When I won the regional level, the company rewarded me by promoting me, from the beginning technicians to be SA (Service Adviser). Then when I won at the national level, the reward was much larger. Besides promotion, better remuneration, and the opportunity to go abroad, I was awarded with the trust of Yamaha Indonesia to represent the country at the world level.
Q6What do you want to challenge or be passionately at work from here on?
Every year, Yamaha technology advances and new models of motorcycle are developed. I feel the challenge to master this technology and keep up with the science, work becomes more exciting and I become more passionate about it.
Q7Please give a message for the 2016 WTGP participants to cheer them up.
I am sure that all of participants felt the same way as I did when I entered the ITGP in 2014: nervous, scared and feeling as if you are the smallest. But never mind all that, believe in yourself, make sure that all of you here are the winners of each region. You deserve to be here, you have the same opportunity to become a national champion, you have the same opportunity to go to Japan and represent Indonesia. Continue on in that spirit and pray. Your efforts to reach this stage have been great, and once you've put in your maximum effort, leave the outcome to fate and prayer.