What motivated you to challenge the WTGP at the time?
What effort did you make to win the prize?
Were there any effects in your job after you win the prize at the WTGP? Please introduce us the episode of the positive effects to your professional attitude and others.
Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
When do you find your job rewarding.
What do you want to challenge or be passionately at work from here on?
Please give a message for the 2016 WTGP participants to cheer them up.
David Graham Jimmy Jackie John Speeks
Dealer: Team Mancuso powersports Southwest Country: U.S.A
Q1What motivated you to challenge the WTGP at the time?
I first learned about the USTGP at the annual Yamaha Technical Update Seminar in 2009. It looked like a unique opportunity for technicians to be recognized for their technical skills. When I attended YTA Silver and Gold training in 2011 I put in my best effort to qualify for USTGP, hoping I could make it all the way to Japan!
Q2What effort did you make to win the prize?
Prior to the WTGP, I reviewed the material learned in YTA training and was also invited to YMUS headquarters in Kennesaw, Georgia for further preparation. While in Georgia I practiced customer service skills since I don't normally perform service advisor duties at the dealership.
Q4Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
Our service department at Team Mancuso Powersports Southwest provides excellent customer service through detailed scheduling during the week and walk-in appointment availability on weekends. In addition, each machine is washed and detailed before delivery to the customer. Our General Manager is currently developing a customer loyalty program and hopes to launch it very soon. We're focusing now on training our service advisors to help them understand the value of building trust and solid relationships with customers.
Q5When do you find your job rewarding.
I find satisfaction as a technician when I use my technical skills to solve difficult problems. I've used information learned in YTA training and Technical Update Seminars to help myself and others quickly diagnose and repair problems that otherwise would have consumed a great deal of time. As a result of superior technical skills and training, our dealership has better customer service and retention which strengthens Yamaha's brand loyalty.
Q6What do you want to challenge or be passionately at work from here on?
I enjoy working as a technician with the service group at Team Mancuso Powersports Southwest. I'm working on the product lines I enjoy most and feel my technical skills are always improving. I look forward to participating with YMUS at the 2016 U.S. Technician Grand Prix as a judge and consultant.
Q7Please give a message for the 2016 WTGP participants to cheer them up.
I encourage all WTGP contestants to make the most of their time in Japan. The WTGP experience is certainly a once-in-a-lifetime opportunity that not only allows technicians to showcase their skills but also offers a unique insight into Yamaha's corporate and national cultures.