FAQ
Introducing frequently asked questions.
Learn about Yamaha SMT equipment
- Where can we see the real machine?
- Where can we get the product brochure?
- Where can we get Yamaha's bargain information (campaign information)?
- Can we get verbal product introduction on-line?
- How can we make the best selection of Yamaha SMT equipment?
- What is the benefit Auto Loading Feeder have?
- We would like to have COB(Chip On Board) process and SMD components placement in one machine, what is the ideal option?
Consider the purchase of Yamaha SMT equiment
- How can we know the actual through put of the Yamaha line?
- Can we have and compare simulation result for single-lane and dual-lane?
- How much is the initial investment cost?
- What environment is required to install the SMT line?
- Are YR/YS・Sigma・iPulse series data compatible?
- The factory floor is slightly uneven.
- Can the installation work be done by myself?
- How long does installation work take?
- What is the manufacturr's warranty condition?
- Where can we know the equipment price?
Support after installation of Yamaha SMT equipment
- Where can we get a maintenance parts list?
- How can we obtain equipment manuals and other materials?
- We purchased used SMT equipment manufactured by Yamaha. Where can we buy spare parts?
- Can we join standard level or skill-up level operation training?
- We would like to move or relocate Yamaha SMT equipment.
- Yield cannot be improved as expected.
- Can we have manufacturer's maintenance even for second hand equipment?
Learn about Yamaha SMT equipment
01
- Where can we see the real machine?
-
Various exhibitions in which Yamaha participates, as well as the head office of the Yamaha Robotics Operations in Japan, Yamaha regional sales offices in Japan (Sendai City, Saitama City, Osaka City, and Fukuoka City), and overseas showrooms (Suzhou-China, Shenzhen-China, Taipei-Taiwan, Pathumtani-Thailand, Delhi-India, Dusseldorf-Germany, and Atlanta-United States). We also offer virtual showrooms.
02
- Where can we get the product brochure?
-
You can request it from "SMT Equipment Catalogue Request・Inquiry" page.
03
- Where can we get Yamaha's bargain information (campaign information)?
-
Information is disseminated from Yamaha Support and Service WEB (Service Information Website for Existing Users) and information distributed by Yamaha authorized distributors.
04
- Can we get verbal product introduction on-line?
-
Yamaha's authorized distributors, Yamaha and customers are connected online, and product explanations are conducted using images and videos. We also offer a wealth of content that can be freely viewed in the virtual showroom. Please check it out.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
05
- How can we make the best selection of Yamaha SMT equipment?
-
The correspondence models vary depending on the number and variety of components of the product subject to production, the required production volume, and requirement to special functions. First, we will conduct simulations to estimate the equipment configuration and actual production capacity according to the desired conditions and your budget, and provide optimized proposal base on these condition.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
06
- What is the benefit Auto Loading Feeder have?
-
The autoloading feeder has the advantages of greatly reducing the workload, such as simple and time-consuming components replenishment and greatly extending the replenishment timing.
07
- We would like to have COB(Chip On Board) process and SMD components placement in one machine, what is the ideal option?
-
We introduce a hybrid placer that can perform die attach of bare chips (wafer supply compatible) and mounting of SMD(Surface Mount Device) at the same time.
Consider the purchase of Yamaha SMT equiment
01
- How can we know the actual through put of the Yamaha line?
-
Simulations will be conducted base on the desired equipment and configuration from yamaha products line up. Please contact Yamaha or Yamaha authorized distributors officially listed on this web-site for detail.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
02
- Can we have and compare simulation result for single-lane and dual-lane?
-
We do provide both cycletime simulation result base on the desired equipment and configuration from yamaha products line up. Please contact Yamaha or Yamaha authorized distributors officially listed on this web-site for detail.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
03
- How much is the initial investment cost?
-
Beside SMT line, appropriate environment is required to make good product.
For customers who do not have contact with Yamaha authorized distributor, Yamaha will contact you and connect you with suitable Yamaha distributor after check the customer requirement and condition, and Yamaha distributor will advise and estimate the required total cost.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
04
- What environment is required to install the SMT line?
-
There are several points you have to care such as infrastructural conditions, environmental conditions, and secure the route which equipment are carried in from outside to installation site.
Yamaha and Yamaha authorized distributor will conduct the diagnose your company's current environment.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
05
- Are YR/YS・Sigma・iPulse series data compatible?
-
They are compatible via data conversion software.
There are some data that are not compatible. Please contact Yamaha authorized distributor or Yamaha for further detail.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
06
- The factory floor is slightly uneven.
-
Equipment is supported by four or more legs with a height adjustment mechanism, and the height of leg can be adjusted to make level. However, it may not be able to be adjusted sufficiently depending on the situation, and it may not be possible to maintain the stability and level of the equipment. In such cases, we propose countermeasures according to the situation.
Please contact Yamaha or Yamaha authorized distributor for more information.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
07
- Can the installation work be done by myself?
-
In order to clarify the guarantee conditions of the equipment, installation work will be conducted by the service engineers of the Yamaha authorized distributors.
Please contact an Yamaha authorized distributor or Yamaha for work details.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
08
- How long does installation work take?
-
Approximately 0.5 to 2.0 days depends on equipment are required per unit from the completion of positioning at the designated location to set-up. If you purchase software options, setup may take some additional time. Please contact Yamaha authorized distributor or Yamaha for details.
The customers who are using Yamaha SMT equipment are requested to contact "Yamaha authorized distributor" on Sales Network, or inquire from "SMT Equipment Catalogue Request・Inquiry" if you are not currently using Yamaha SMT equipment.
09
- What is the manufacturr's warranty condition?
-
Yamaha will provide no-charge repair or replacement of parts to the applicable range of equipment, software, and genuine parts in case of the event of failure or failure cause of the design of Yamaha's products or improper assembly of equipment, software, or genuine parts that have been installed, accepted and confirmed within the scope of Yamaha's responsibility.
However, some items to be ordered as special customize order, etc. may be exceptional. Manufacturer Each of item and product has terms and conditions for warranty.
For further detail, please contact Yamaha authorized distributor or Yamaha.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
10
- Where can we know the equipment price?
-
Please contact Yamaha authorized distributor for prices. For customers who do not yet use Yamaha products, Yamaha will introduce appropriate distributor.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
Support after installation of Yamaha SMT equipment
01
- Where can we get a maintenance parts list?
-
Recommended maintenance parts list is published by model on the website "Yamaha Support and Service WEB" for existing Yamaha user.
02
- How can we obtain equipment manuals and other materials?
-
By registering with Yamaha Support and Service WEB website for existing users, you can view and download the manuals for the equipment online.
The booklet manual is also sold to existing users. Please contact an Yamaha authorized distributor for details.
03
- We purchased used SMT equipment manufactured by Yamaha. Where can we buy spare parts?
-
Even secondhand machine user, Yamaha will sell genuine parts as soon as complete the registration of user and Yamaha equipment.
The customers using the Yamaha SMT equipment to date are requested to contact the "Yamaha authorized distributor" on Sales Network. Or inquire from "SMT Equipment Catalogue Request・Inquiry" if you previously did not use the Yamaha SMT equipment.
04
- Can we join standard level or skill-up level operation training?
-
Yamaha offers general training, re-training, and skill-up training by engineers from Yamaha authorized distributors at our customers' factory. There are some cases it is charged service. For details, please contact an Yamaha authorized distributor.
For customers who wish to undergo advance level training, we provide training by Yamaha engineers at Yamaha facilities in each country as charged service.
The customer who is existing Yamaha SMT equipment user are requested to contact the your current "Yamaha authorized distributor" on Sales Network. If you are not yet Yamaha SMT equipment user, please inquire from "SMT Equipment Catalogue Request・Inquiry".
05
- We would like to move or relocate Yamaha SMT equipment.
-
Since precise adjustment work after the relocation is required, Yamaha authorized distributor provides service for relocation and adjustment of equipment.
Please contact an Yamaha authorized distributor for details.
06
- Yield cannot be improved as expected.
-
For daily support, Yamaha authorized distributor offers remote support services.
Remote support service is not only to provide quick response for problems when it was occur, but also advise for preparation of component recognition data and tuning of inspection machine data.
We also provide Kaizen support and propose activities for the entire SMT line. Please contact your Yamaha authorized distributor for more detail.
07
- Can we have manufacturer's maintenance even for second hand equipment?
-
Even for the secondhand machine users, Yamaha provide charged after-support services from Yamaha authorized distributor as soon as complete registration of users and Yamaha equipment.
There are some exceptional case. Please contact an Yamaha authorized distributor or Yamaha for details.
The customers using the Yamaha SMT equipment to date are requested to contact the "Yamaha authorized distributor" on Sales Network, or contact from "SMT Equipment Catalogue Request・Inquiry" if you are not existing Yamaha SMT equipment user.
