TAIWAN CONTEST REPORT 2016
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COMPETITION OUTLINE
YMT held the 12th National Technician Grand Prix (NTGP), an event that takes place once every two years, at Kuang-Fu High School in Hsinchu City on May 21, 2016.
The Grand Prix comprised semi-finals and finals. The semi-finals took place on May 5 when 20 outstanding contestants were selected by technical examination from out of 151 contestants who passed the preliminary written exam taken by 446 distributors.
The finalists had to pass 6 key examinations: measurement, technical interrogation, disassembly, repair, testing and CS, to demonstrate their professional knowledge and experience in line with YAMAHA's operating standards.
Awards were given to the top 5 finalists on the day of the finals. Yu-Ru Huang, Chairman of Chin-Hsing Motors, Taoyuan City; Chih-Wei Wang, Manager of DeShin Motors, Keelung City; and Kai-Ping Lin, Manager of WonYi Motors, Ilan County, were awarded a gold, silver and bronze medal respectively as well as "touched" medal from YMC. The champion will represent Taiwan in the World Technician Grand Prix (WTGP) to be held by Japan YMC on October 11 and 12 this year.
CONTEST EVENT
After the second NTGP written exam, the finalists had to pass 6 key examinations:
measurement, technical interrogation, disassembly, repair, testing and CS,
which were to demonstrate professional knowledge and experience in line with YAMAHA's operating standards.
Written exam: The second written exam, on professional knowledge for basic services, took place in the examination venue. From the 50-minute examination, 20 finalists were selected for the finals based on their performance.
Measurement exam: The participants must make their diagnosis by applying the F1 Diagnostic Tool correctly and identify problems within 90 minutes. The score accounted for 40% of the total score of the technical examination.
CS exam: The participants must deliver good customer service, including reception and delivery, and convey YAMAHA's emphasis on achieving customer trust and satisfaction. The exam took 10 minutes, and accounted for 18% of the technical examination.
Troubleshooting exam: The participants had 80 minutes to identify failures and fix them. It accounted for 42% of the technical examination.
NTGP WINNER AND WTGP PARTICIPANTS
PROFILE
| Name: | Huang Yu Ju |
|---|---|
| Dealer: | JIN-SHING MOTOR CO. LTD |
| Working experience at Yamaha: | 18 years |
Photo with colleague
Dealer's photo
Like photography
Family photo
- What motivated you to take up the WTGP challenge?
- For me it is a great honor to be able to take on the challenge of the WTGP. One reason I took it on was to utilize it as an opportunity to learn new skills from people from different countries. I want to emulate them and study how they satisfy their customers. This way, I believe that I can not only enhance my professional skills, but also improve customer service in Taiwan.
- What effort did you make to win the National Contest?
- I have been working in the motorcycle field for ages. I absorb professional knowledge from YTA and exploit my own experience to serve my customers here in Taiwan. The most important thing is that I keep a normal mindset and a calm attitude to face the challenge of the NTGP.
- Let us know the activities or services your shop is doing to go beyond the expectations of the customers, if any.
- Our customer service changes according to the season. In general, my team members and I always provide a free motorcycle examination and a free advisory service to satisfy our customers' expectations.
- When do you find your job rewarding?
- The most important thing during my work is to deal with motorcycle problems using my professional skills in order to satisfy my customers. In other words, customers trust my outstanding skills and give excellent feedback to my company. This is the happiest and the most valuable thing that I feel during my work.
- What is your favorite point about Yamaha?
- YAMAHA is very professional when it comes to motorcycle design. That is to say, YAMAHA always has good sense about the motorcycle market. For example, Cygnus, T-max, YZF, R1 and R6 are always the most popular motorcycles for different customer groups. This is a super-remarkable achievement and the thing I like best about YAMAHA.
- What challenge do you want to take up or be passionate about in your work from here on in?
- For sure, I want to further improve our customer service and make YAMAHA the customers' first choice of motorcycle brand.
- What are your aspirations for the 2016 WTGP?
- I will put all my effort into the challenge of this competition, and win honor for Taiwan YAMAHA as well as my company.