THE PHILIPPINES CONTEST REPORT 2016
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COMPETITION OUTLINE
Yamaha Motor Philippines Inc. (YMPH) has successfully ended its 2nd Technician Grand Prix.
It was participated in by a total of 103 technicians from 79 3S shops located in various parts of the country. This competition consists of 2 levels: regional (RTGP) and national (NTGP). The RTGP served as the elimination round. It was held in 2 separate venues ? Batangas and Davao, in February, 2016. All contestants took a written examination. The top 20 contestants were selected for the final level. Finally, the NTGP was held from 1st to 2nd April, 2016.
While most parts of the contest were held in the new FSS (YZONE), the practical test was viewable by the public at a grand motorshow/bikefest event in Manila. Hundreds of motorcycle enthusiasts witnessed our technicians in action.
The NTGP has two stages: semi-final and final rounds. In the semi-finals, all contestants undergo a written examination and practical test. The top 10 contestants advanced to the next round. The final round consists of a customer-handling test and on-vehicle repair test. Mr. Ramel Realin of Yamaha UEMI Urdaneta emerged as the new NTGP champion. Interestingly, he had finished 2nd place during the 2014 NTGP.
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COMPETITION CONTENTS
The Philippine NTGP contains the following tests:
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Semi-final round (for the top 20 contestants in the RTGP)
- Written examination
- Practical test for wiring connection
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Final round (for the top 10 contestants of the semi-final-round)
- Customer handling test (after-service vehicle delivery)
- Practical test (on-vehicle troubleshooting and repair)
2nd NTGP 2016 - YMPH -
Semi-final round (for the top 20 contestants in the RTGP)
CONTEST EVENT
Written Test: This test measures the technical, product and general servicing knowledge of the contestants in 60 minutes.
Practical Test (wiring connection): This test gauges contestants' knowledge of the electrical system by having them connect the related components in a circuit board. The allotted time is 10 minutes.
Customer Handling Test (Vehicle Delivery): For 10 minutes, in a simulated setting, each contestant demonstrates actual handling of a customer during an after-service vehicle delivery.
Practical Test (On-vehicle repair): Using an FI diagnostic tool and other testers, all contestants simultaneously perform actual diagnosis and repair of a motorcycle with the same model and problem. The task must be completed within 60 minutes.
Top 20 Contestants with NTGP committee & dealer guests
Top 20 Contestants with YMPH Education Team
Awards ceremony at the 2016 3S Dealer Convention
Top 3 winners (L-R): Mr. Arpee Obina (3rd place), Mr. Ramel Realin (1st place) & Mr. Conrado Bucar (2nd place)
NTGP WINNER AND WTGP PARTICIPANTS
PROFILE
| Name: | Ramel R. Realin |
|---|---|
| Dealer: | United Excelsior Marketing Inc. (UEMI) |
| Working experience at Yamaha: | 6 years |
With fellow 3S Shop employees
Swimming with friends
In front of the dealer service shop
Relaxing with wife and baby boy
- What motivated you to take up the WTGP challenge?
- I have always wanted to ensure that my company's clients get the best customer service I can provide. I've always felt that it's important, both to me personally, and for the shop and the customers, to provide a positive customer experience. My drive to constantly develop my motorcycle service skills is the reason I achieved top after-sales output at my company several quarters in a row.
- What effort did you make to win the National Contest?
- Being a runner-up in the 1st NTGP, I knew there'd be a lot of pressure on me, so I prepared myself mentally for this challenge. I practiced really hard. I focused on engine, fuel injection and electrical theory in my studies. I did constant practice, especially for the practical test, while always applying the principles of good customer handling in my daily job.
- Let us know the activities or services your shop is doing to go beyond the expectations of the customers, if any.
- Our company conducts a regular Free Service Campaign, not only here in our branch, but we're also reaching out to our neighboring towns with a campaign we call "Byaheng Fiesta". Currently we are now implementing the Yamaha Serbilis, or Time Commitment Service, in our shop.
- When do you find your job rewarding?
- I find my job rewarding when customers appreciate our services done, especially when they're having problems with their motorcycles. It is also an opportunity to make new friends. Commendation from our top management also boosts my morale in striving for the best.
- What is your favorite point about Yamaha?
- My favorite point of Yamaha is the Technician GP. It motivates and drives me to further improve my capabilities as a technician. I also like and enjoy the YTA Technician Day. I think it is a great way of making a special bond and strong camaraderie among other Yamaha technicians.
- What challenge do you want to take up or be passionate about in your work from here on in?
- I would like to challenge myself to handle more responsibilities in the workshop. It pushes me to be better professionally.
- What are your aspirations for the 2016 WTGP?
- To my fellow contestants in the 2016 WTGP: let us all work hard to reach our goal. It's a great feeling to compete with all the best Yamaha technicians in the world. I'm very excited to meet each and every one of you.