INDIA CONTEST REPORT 2016
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COMPETITION OUTLINE
Yamaha Motor India Sales (P) Ltd organized the National Technician Grand Prix 2014 & 2015.
In the 2014 contest, a total of 932 technicians participated.
In the 2015 contest, a total of 1,385 technicians participated.The 2014 and 2015 contests were divided into three competition stages in order for one technician to become the national champion.
The first stage was the Regional round where a written and practical exam were conducted at dealerships themselves by a field service team.
The top 20 participants were chosen from each region to participate in a zonal round conducted and supported by each zone's YTA team or HO team (whichever applicable).
The top 5 from each zone were selected to participate in the final contest conducted by Yamaha Motor India Sales (P) Ltd. held at the YTA Headquarters (Surajpur).
COMPETITION CONTENTS
In 2015, the NTGP had six types of contest: Theory Test, Engine Noise Test, Health Card Generation,
Periodic Maintenance, CS Receipt & Delivery and Electrical Wiring Board Troubleshooting.
Written Test: The 60-minute written test measures the technical, product and general servicing knowledge of the contestant.
Engine Noise Test: This 15-minute test measures the ability of contestant to pinpoint the exact location of a defective component.
Health Card Test: This 20-minute test measures the contestant's ability to use a 2nd generation diagnostic tool and to prepare a health card and explain it to the customer.
Periodic Maintenance: This 60-minute test is of periodic maintenance skills with an R15 model with starting trouble.
CS Receiving & Delivery: These two 15-minute tests are for initial receipt of a vehicle and then for delivery after getting it ready.
Electrical wiring board troubleshooting: This 20-minute test measures the ability of the contestant to troubleshoot certain electrical faults.
NTGP WINNER AND WTGP PARTICIPANTS
PROFILE
| Name: | Jignesh Girishkumar Rana |
|---|---|
| Dealer: | PLANET AUTOMOBILES |
| Working experience at Yamaha: | 11 years |
Photo with colleague
Hobby photo
Dealer photo
Family photo
- What motivated you to take up the WTGP challenge?
- In 2014, the Indian candidate Mr. Minakshi Sundaram was selected for the World Technician Grand Prix and got first place. I was inspired by seeing his confidence in performing various jobs and also the widespread respect he gained, which motivated me to participate in World Technician Grand Prix.
- What effort did you make to win the National Contest?
- I have worked very hard to participate in the NTGP, like following all the standard operating procedures recommended by the company. I also got very good support and guidance from the YTA trainers and area office staff. My colleagues and people who had participated earlier in the NTGP motivated and helped me to reach the required level.
- Let us know the activities or services your shop is doing to go beyond the expectations of the customers, if any.
- Our shop atmosphere is very customer-friendly, If a customer doesn't have enough time to get his or her vehicle serviced, we picking the vehicle from the customer's shop or home. We also implementing time-committed service at our workshop for the customer's convenience. We are focused on understanding what the customer wants so that we can rectify customer complaints the first time around.
- When do you find your job rewarding?
- When I deliver a 100% trouble free vehicle to the customer and see the customer's happy face, I feel a sense of satisfaction and achievement. I feel proud when people and my colleagues show me respect after seeing my NTGP trophy and certificate displayed in the customer lounge. All these feelings are rewarding.
- What is your favorite point about Yamaha?
- Even when I was not in this field, I liked Yamaha motorcycles. Yamaha was my first choice. After joining Yamaha, I realized that Yamaha scooter and motorcycle product quality was not comparable with that of any other brand. I loved Yamaha performance and its latest technology. Realizing that Yamaha manufactured many products other than two wheelers, became my favorite thing about Yamaha.
- What challenge do you want to take up or be passionate about in your work from here on in?
- I take winning the WTGP as my challenge. After having been selected for WTGP, I take my work more seriously and try to increase my knowledge of the automotive field. I want to perform my best and win the contest. I am committed to proving myself the best among the world's technicians. I don't want to miss this opportunity as this could be a turning point in my life.
- What are your aspirations for the 2016 WTGP?
- I hope India can be the first country to have two candidates win the WTGP 2016. We want to make India Yamaha Motors, our dealership, our parents, our sales and service staff and our trainers proud. We will be the motivation for future candidates.
PROFILE
| Name: | Divyanshu Shukla |
|---|---|
| Dealer: | SHIVA MOTORS |
| Working experience at Yamaha: | 4 years |
Photo with colleague
Dealer photo
Family photo
- What motivated you to take up the WTGP challenge?
- When I first time participated NTGP in 2014 I was very new for this competition and unfortunately I couldn't win that time and I feel very upset. Then my YMIS field staff told me you can compete next time also and definitely you can achieve. That time I promise to all next time I will work hard for next NTGP and will win the same. Then in 2015 I participated again and ultimately won. This is the whole story how I got motivated to challenge the WTGP.
- What effort did you make to win the National Contest?
- Continuous involvement in my daily work precisely and my hard work along with support of all concerned persons make me win the National Contest.
- Let us know the activities or services your shop is doing to go beyond the expectations of the customers, if any.
- We at workshop involves with customer deeply and rectify his all issues if any . Our Dealer VIP involvement is very high if Customer is not satisfy and ensuring him we will help you out in any circumstances for positive word of mouth in market . As our Service volume is good so for better experience to Customer we are under construction of bigger workshop to delight our customers . We at our workshop pro actively replaces the parts if covered under warranty.
- When do you find your job rewarding?
- When I finishes all my day to day assignments on time and deliver vehicle to customers , customers say now my bike performance is good and Thanks. When I share the experience gained during NTGP at YTA to my daily work or my colleague and it make themselves work effectively, I heel job reward.
- What is your favorite point about Yamaha?
- My Favorite point of YAMAHA is they always teach us correctly either in Field or at YTA and always give us motivation to achieve big in life . And when they also teach what "professionalism" is ,which lead to big meaning to my life.
- What challenge do you want to take up or be passionate about in your work from here on in?
- Definitely winning of WTGP I want to challenge . Learning and gaining more and more experience is my passion now which I will use to delight my Customers during my work . To be an expert is my Challenge and passion for fulfilling it, which make my colleague feeling good as technician of Yamaha. I believe that so.
- What are your aspirations for the 2016 WTGP?
- Giving me chance to compete WTGP. I should be thankful to YMIS and definitely now I will be the good brand ambassador of YAMAHA outside to serve YAMAHA Customers delightfully. Special thanks to YTA and my Field staff to help me in reaching to this level. YES YAMAHA !