CHINA CONTEST REPORT 2016
The China Technician Grand Prix (CTGP) is held every two years. Technicians who have a minimum of 5 years' experience as a technician and have also taken the YTA Silver course are invited to compete in the CTGP.
The 1st stage (Regional level) is a written and practical examination conducted by field service teams in 5 regions. Field service staff visited these dealers and administered a special test at the dealership. The top three technicians in each region comprised the final 15 contestants, from among whom the national winner was selected.
The 2nd stage of the CTGP was conducted on July 5th 2016 at Guangzhou by a headquarters service team supported by YTA instructors.
In the CTGP 2016, we improved the competition contents. While troubleshooting and communicating with the customer, all the contestants were required to use the Yamaha Diagnostic Tool so as to enhance customer confidence.
CTGP is conducted in 4 contests as a written test, measurement taking, and customer reception,
combined with troubleshooting, at the Guangzhou YTA training center.
NTGP WINNER AND WTGP PARTICIPANTS
|Dealer:||Chongqing Jinteng Vehicle Industry Co., Ltd|
|Working experience at Yamaha:||20 years|
- What motivated you to take up the WTGP challenge?
- I always have dreamed of being one of the best technicians in order to provide better service for Yamaha users. I continuously improve my technical skills with my service team. I think it is just a dream, but this is my biggest motivation to take on the WTGP2016 challenge.
- What effort did you make to win the National Contest?
- Whenever I met problems, I amassed knowledge on motorcycle maintenance through text books like those for the Bronze and Silver courses operated by YTA education. At the same time, I paid great attention to accumulating experience and improving my communication skills. I put in a lot of effort together with my colleagues.
- Let us know the activities or services your shop is doing to go beyond the expectations of the customers, if any.
- We provide maintenance service trips for users living far from our dealership. Also we carry out outdoor activities and events, such as fishing competitions and motorcycle trips that Yamaha users are particularly interested in.
- When do you find your job rewarding?
- When I am able to give satisfaction to all customers. I feel the value of my job when users are more trusting and willing to ask me for service again as a result of my activity, or even introduce new customers to my shop.
- What is your favorite point about Yamaha?
- The Yamaha tuning fork symbol of three tuning forks signifies harmony between manufacturing, sales and technique. The harmony of cohesion which promotes the development of Yamaha and wins customers trust is my favorite point about Yamaha.
- What challenge do you want to take up or be passionate about in your work from here on in?
- To further improve my customer service and also share my experience with my co-workers and all of the service people in the sub-dealer network. I want to provide better service for each customer.
- What are your aspirations for the 2016 WTGP?
- I want to learn lots of things through WTGP, and win the WTGP in order to make my dreams of success come true.