What motivated you to challenge the WTGP at the time?
What effort did you make to win the prize?
Were there any effects in your job after you win the prize at the WTGP? Please introduce us the episode of the positive effects to your professional attitude and others.
Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
When do you find your job rewarding.
What do you want to challenge or be passionately at work from here on?
Please give a message for the 2016 WTGP participants to cheer them up.
Lin Geu Hon
Dealer: I Li Auto. Co.,Ltd. Country: Taiwan
Q1What motivated you to challenge the WTGP at the time?
I took part in the Technicians Tournament held in Taiwan and was able to score good results, so I decided to try my luck in an international tournament.
Q2What effort did you make to win the prize?
Opportunities like this arrive only once in a lifetime. My target was to achieve excellent results to satisfy my pride and as a representative of my dealership and my country. I therefore repeatedly practiced when I had a free moment during work to polish up my weak points and the tasks I was unfamiliar with. Having quit work, I spent one hour every day reading books on maintenance. I repeatedly tested myself on the technical questions involving formulas and calculations. I also practiced by solving malfunctional problems created for me by a colleague who worked at the same dealership.
Q3Were there any effects in your job after you win the prize at the WTGP? Please introduce us the episode of the positive effects to your professional attitude and others.
Having returned home, I put even more effort into my work to make sure that I did not ruin my reputation with careless mistakes. I actively took care of defects that other technicians had been unable to solve, and there were even cases in which past customers began to recommend my dealership to their friends and acquaintances. They were expecting me to complete the work perfectly without any waste of time or money. The total amount of sales earned through maintenance at my dealership is increasing every month. There has also been an increase in the number of customers who ask for me personally. And, the number of clients who expect me to provide high levels of technical service and who purchase new motorcycles from us has also resulted in sales figures for new vehicles exceeding targets. I have also been training new employees and my colleagues the way in which I provide technical services. This has resulted in many of my colleagues learning the necessary techniques, and even the colleagues who quit the job and started up on their own consult with me first if they ever have any maintenance problems.
Q4Let us know the activities or services your shop doing to go beyond the expectation of the customers if any.
Our customers place their trust in our technical skills when they purchase motorcycles. The element that worries them most after their purchase these motorcycles is maintenance. Because of this, we adopted a radical system in 2007 in which a lifelong warranty is placed on engines (cylinders). Customers purchase motorcycles because they trust us, and they then rely on us for the maintenance. We use only genuine oil and carry out maintenance and inspections after the regulated distance has been travelled. They trust our dealership and Yamaha Motor Taiwan, and this creates a feeling of mutual trust. Customers compare our dealership with other dealerships, and then purchase their motorbikes from us owing to the differences in the quality of our aftercare services, even when the retail price of the motorcycle is the same.
Q5When do you find your job rewarding.
One of my past experiences include a customer with a faulty motorcycle who took it to his regular dealership, who failed to improve the problem, so he then came to my dealership. I immediately understood the customer's problem and repaired it within about ten minutes. The customer was a little doubtful because the problem was solved so quickly, but when he discovered that the defect that been completely eradicated, he returned the next day to praise us. Since then, not only this customer but also his friends and relations regularly visit my dealership for work on their motorbikes. My favorite method of handling problems is not to simply replace the defective parts with new ones, but to hunt down the defect itself and then repair it. My customers say that I perform magic. This gives me an enormous amount of self-satisfaction in my work. Trust cannot be purchased with money.
Q6What do you want to challenge or be passionately at work from here on?
In order to ensure that Taiwanese representatives can score excellent results again, I want to encourage the other technicians in my dealership to take part in the WTGP.
Q7Please give a message for the 2016 WTGP participants to cheer them up.
This is a once-in-a-lifetime opportunity. No matter how tough things get, do your best and aim at victory.