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Request for Disclosure, Correction, and Deletion, etc., of Personal Information

This page describes the procedures for disclosure, correction, and deletion, etc., of personal information.

Request for Disclosure, Correction, and Deletion, etc., of Personal Information

The individual whose personal data is retained by Yamaha Motor Co., Ltd. (hereinafter referred to as “YMC”) can make a request for notification and disclosure of the purpose of use of the personal information through the following procedure. In addition to the above, the individual also can inquire and consult about personal information including correction, cessation of use, and deletion of the individual’s personal information through the following procedure. In all cases, we will appropriately respond to it in accordance with the purport of the Act on the Protection of Personal Information.

For the procedure to change personal information of shareholders described in the shareholders’ list or personal information of shareholders, see the following website:
https://global.yamaha-motor.com/jp/ir/stock/procedure/ (Japanese version only)

For personal information you registered on websites, see the following website:
https://global.yamaha-motor.com/policy/site/

Guidance on Procedure of the Request for Notification of the Purpose of Use and Disclosure of Personal Information

YMC will respond to request for notification of the purpose of use and disclosure of personal information of the individual (hereinafter referred to as “Request for Disclosure”) in accordance with the Act on the Protection of Personal Information. Please request for notification of the purpose of use and disclosure of personal information through the following procedure:

Persons who can make a Request for Disclosure
The individual, his/her legal representative and his/her mandatary can make a Request for Disclosure. Please submit documents necessary for identity verification. When a Request for Disclosure is made by the mandatary, please submit the prescribed letter of attorney (Japanese version only) .
Fee
Please pay 600 yen (tax included) per request for the fee by postal money order with fixed amount (within 6 months from the issuance)*. In addition, we could claim additional cost if the disclosure takes times and costs very much.
* You can purchase postal money order with fixed amount at a post office.
Main items of “retained personal data” subject to disclosure
Main items of “retained personal data” subject to disclosure are as follows:
(1) Name (2) Address (3) Phone number (4) Email address, etc.
Reception method
Please enter necessary matters in the YMC request form for disclosure of personal information and mail it with necessary documents, etc., to the following desk in charge:

2500 Shingai, Iwata-shi, Shizuoka-ken, 430-8501
Inquiry Desk for Personal Information, Customer Communication Center,
Yamaha Motor Co., Ltd.

※ It will be appreciated if you could write “Request for disclosure enclosed” on the envelope in red color.
※ Destination of the reply shall be the address of the individual and we will send the reply by mail.
Necessary documents and documents you send when making a Request for Disclosure, etc.
Other notes
We may not respond to Request for Disclosure in the following cases. If we cannot respond to the request, we will notify of that effect with the reason. In addition, even if we cannot respond to the request, we claim the prescribed fee in principle.
  • (1) When we cannot identify the individual due to any reason such as inconsistency among address described in the request form for disclosure, that described in the document for identity verification and that registered in YMC;
  • (2) When the application is made by a representative, we cannot confirm the authority of representation;
  • (3) When there is any fault in the prescribed application document;
  • (4) When the prescribed fee is not paid;
  • (5) The target of the Request for Disclosure does not fall under “retained personal data”;
  • (6) When it threatens to infringe on any right and interest of the individual or any third party including human life, health, properties and others;
  • (7) When it threatens to significantly hinder proper performance of our services;
  • (8) When it becomes any violation of other laws and regulations.
※ We shall handle the personal information obtained from a Request for Disclosure to the extent necessary for the Request for Disclosure. We do not return the submitted documents. After the response to the Request for Disclosure is completed, we will appropriately manage and dispose of the documents.
※ Please note that it takes about 2 weeks to send a notification of the result from YMC upon Request for Disclosure. Please understand that the response is delayed for a while during the period of New Year’s holiday, Golden Week, and summer vacation, etc.

Guidance on the Procedure for “Correction,” “Cessation of Use,” “Deletion” and “Cessation of Provision to a Third Party “of Personal Information

YMC will perform correction, cessation of use, deletion and cessation of provision to a third party of personal information in accordance with the Act on the Protection of Personal Information. Please request for correction of personal information, etc., through the following procedure:

Persons who can make a request
The individual, his/her legal representative and his/her mandatary can make a request.
Please note that we will verify the identity.
Reception method
Please directly contact a desk of YMC’s sector in charge.
When we obtain personal information from customers or send direct mails, etc., by mail, we notify of the sector in charge and its contact information.
Request form
We could ask you to submit the prescribed form.
Please note that it could take some time to confirm and correct registered data after receiving the inquiry.
Fee
No charge
Other notes
Even if we receive the request, we cannot respond to it in some cases because it is prohibited by laws and regulations or the like. In this case, we will notify of that effect with the reason.

Inquiry Desk

Please contact the following desk for any inquiry and consultation on personal information of customers:
  • “Inquiry Desk for Personal Information, Customer Communication Center”
  • TEL: 0120-090-819 (toll-free)
  • Reception Time : 9:00-12:00 / 13:00-17:00 Monday to Friday (except for holidays and day off prescribed by YMC, etc.)
Please contact the following desk for any inquiry and consultation on personal information of shareholders/investors:
  • “Investor & Shareholder Relations Group, Corporate Communication Division”
  • TEL:0538-37-0134
  • FAX:0538-47-4250
  • Reception Time : 9:00-12:30 / 13:30-17:00 Monday to Friday (except for holidays and day off prescribed by YMC, etc.)

We will obtain personal information to the necessary extent by lawful and fair means after clearly indicating the purpose of use. When you contact us, we will record the conversation to check the content. In addition, please note that we have introduced caller ID display function in order to call you back.

(Revised on May 30, 2017)

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