— Two-Yearly Event to Find Best Yamaha Motorcycle Technician among 34,000 Worldwide! — Yamaha Motor Holds "World Technician Grand Prix 2018" — Canada Wins Sports Model Class, with Taiwan Clinching Commuter Model Class —
October 18, 2018
IWATA, October 18, 2018—Yamaha Motor Co., Ltd. (Tokyo:7272) announced today that the “World Technician Grand Prix” was successfully held at Yamaha Motor headquarters on October 17. Held every two years since 2002, this event finds the best Yamaha motorcycle technician from around the globe. The Sports Model Class was won by Canadian representative Brett TR Hart, and the Commuter Model Class by Taiwanese representative Wu Chang Wei.
The World Technician Grand Prix (WTGP) is an international event for selecting the world's top Yamaha motorcycle technicians, and it represents a gathering of certified technicians who have passed the Yamaha Technical Academy (YTA) technician training program based on Yamaha's own worldwide standards. This program is available to anyone working for a Yamaha motorcycle dealership. In 2018, qualifying rounds were held in 21 countries and regions, and 21 elite technicians from 19 countries and regions gathered on October 17 at the Yamaha Motor headquarters to discover who are the world's top Yamaha motorcycle technicians.
The ranking in this competition was determined by an overall score across two disciplines: A Technical Skills Competition requiring accurate fault diagnosis and repair skills on motorcycles assumed to be faulty, and a Customer Relations Competition testing service skills in explaining the results of repairs/services when returning motorcycles as well as providing advice on the use of Yamaha Genuine parts, safe riding, etc. One of the key aspects of the technical skills competition was whether the competitors were able to use the Yamaha Diagnostic Tool (YDT) to identify fault locations and start the engine. (The YDT is a fault diagnostic tool developed for use specifically with Yamaha products which connects the motorcycle to a PC and makes fault locations significantly easier to detect.) Many of the competitors in this Grand Prix were indeed able to start the engine, showing how advanced the abilities of the entrants were. With the diverse languages of 19 countries and regions filling the air, in the customer relations competition the competitors showed an unfailingly positive attitude and the customer-centric personalized service which they deliver every day.
The intention of Yamaha Motor is not only to use the WTGP to promote higher levels of motivation and improve skills among motorcycle technicians, but also to improve customer satisfaction by continuing to train proficient technicians capable of maintaining Yamaha motorcycles. Yamaha Motor also aims to ensure that as many people as possible understand the importance of after-sales service in order to contribute to the revitalization of the entire motorcycle industry and to raise the status of motorcycle technicians.
Sports Model Class
○ Champion: Mr. Brett TR Hart (Canadian representative)
"I gave my best in the competition and was satisfied with my efforts, but all of the other technicians were so brilliant I didn’t think I would win. Winning the competition is like a dream. I never expected this result, so I’m very happy that this dream has come true."
: Mr. Darren Stout (Australia)
○ Third place
: Mr. Alan Simmonds (the Netherlands)
Commuter Model Class
○ Champion: Mr. Wu Chang Wei (Taiwanese representative)
"I've always liked bikes since I was a kid. This result is thanks to the solid study I put in with my father. My father previously competed in the WTGP and finished second, and I’m very happy to improve on his result to get first place."
: Mr. Ardhi Sulistyo Haryo Prakoso (Indonesia)
○ Third place
: Mr. Dang Quang Vinh (Vietnam)
Customer Satisfaction Award
*Judged on how carefully a technician handles a customer's bike, and whether they have adhered firmly to etiquette and manners.
○ Mr. Jeremy Leigh Talley (U.S.A.)
○ Mr. Sekh Tazim (India)
World Technician Grand Prix 2018
*Abbreviated as “WTGP2018”
■Date and Time
Wednesday, October 17, 2018 9:15 AM-4:20PM
Yamaha Motor Co., Ltd. (2500 Shingai, Iwata, Shizuoka, Japan) Opening and closing ceremonies: Communication Plaza Competitions: YTA Global Training Center
1.Technical Skills Competition:
Accurate fault diagnosis and repair skills on motorcycles assumed to be faulty
2.Customer Relations Competition:
Explanation of repairs/services carried out on return of the motorcycle and advice including promoting Yamaha Genuine parts
2-class system (Sports Model Class/Commuter Model Class)
Improving customer satisfaction by promotion of improving the skill level and increasing the motivation of Yamaha motorcycle technicians In addition, raising the status of motorcycle technicians throughout the motorcycle industry.
*About the YTA Since 2000, Yamaha Motor has promoted its unique global standard-based service technician training program YTA (Yamaha Technical Academy). The Academy aims to provide a consistent high-quality service at all Yamaha dealers worldwide, under the catch phrase One to One Service (expressing the concept of using professional service skills to create and strengthen the bonds with each and every customer). As of July 2018, there are approx. 34,000 YTA-certified technicians from 46 locations utilizing their skills in each country and region.