Priority on customer trust and satisfaction
In Panorama and the surrounding area, where MOTO-OESTE is in charge of after-sales service, Yamaha outboards boast market-leading popularity. This is because they have gone far beyond simply selling products and worked to build a relationship of trust with their customers by putting in place a strong system for supporting their boating life that includes service campaigns and quick, reliable repairs when breakdowns occur. Mr. Moraes concludes, "We owe it to our concern for building a relationship of trust with the customers through our ongoing sales and service efforts."
Dealerships in Brazil like MOTO-OESTE are working diligently to offer unified 3S (Sales, Service, Spare parts) functions to customers. This means offering superior products, outstanding service capability at the dealership and solid after-sales customer follow-up in line with the characteristics of the inland water and the coastal water areas for greater overall customer satisfaction. These efforts by dealerships to make the Yamaha brand an unshakable presence can be found in not just Brazil, but all over the world as well.